Write an example of how this question could get ask. Try to phrase it as generally as possible, and the way it'd get asked most frequently.
Write 3+ keywords that refer to the support question, to make sure differently phrased questions also get the same reply from the bot. The more keywords there are here, the better.
Phrase an optional reply you would send to your question. Make sure it explains all aspects of the topic in question, but don't overcomplicate it either. Keep in mind that this isn't the exact reply the bot will send, it will get rephrased by AI.